About Us

 

 

 

Welcome to Star Gas


We serve Silver Star Resort supplying energy efficient natural gas - to contact our Stargas administrator please call 250 808-0391


IMPORTANT NOTES 

June 6 2016 - a contractor damaged the line bringing gas to the resort; in order to deal with the emergency all of the service throughout Silver Star Resort had to be shut off. Customers are asked to call the FortisBC 24 hour Customer Contact Centre to advise that they are home and to arrange for relights.  The number to call is 1-877-711-8877


Existing propane users - Stargas is seeking BCUC approval to alter its installation charges; if approved an existing propane user will be able to switch to natural gas for $235 (if before December 31, 2017 - $450 thereafter) plus whatever costs are necessary to have appliances accept the change and to enjoy meaningful savings thereafter. The Commission provides interested parties an option to provide comments as such or to file as an intervenor in their processing of the Application and Stargas would encourage the Silver Star community to do so. It is our hope that we will have BCUC approval while there time in the summer/fall construction season to complete conversions. 


Should you wish to contact Stargas, please send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll provide a copy of our notice to customers addressing the current Application as well as follow up to ensure we answer all of your questions.

 

 We take great pride in our commitment to the resort, to its residences and businesses and to its many visitors from Canada, the United States and from abroad. We provide a lower cost alternative to other heat sources and do so safely and efficiently.  Stargas' pipeline was completed in the fall of 1999; it currently serves 290 residential and commercial customers at Silver Star Resort.  If you'd like to discuss any aspect of our operations at Silver Star Resort we'd be delighted to do so.

Gas Fireplace StarGas - Silverstar Mountain Resort (1)
Gas Fireplace StarGas - Silverstar Mountain Resort (1)
Gas Fireplace StarGas - Silverstar Mountain Resort (1)
Gas Fireplace StarGas - Silverstar Mountain Resort (3)
Gas Fireplace StarGas - Silverstar Mountain Resort (3)
Gas Fireplace StarGas - Silverstar Mountain Resort (4)
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Stargas Rates: Stargas customers pay three separate charges on their monthly invoices (in addition to various taxes); these include an amount for the gas consumed, a delivery rate, and a monthly basic charge.

 

Gas consumption: Stargas' current commodity rate, as approved by the British Columbia Utilities Commission ("BCUC") in its Order G-158-16 dated October 26, 2016 is $5.28 per gigajoule. Stargas recognizes that there exists concern within the Silver Star community with respect to this rate and provides the following explanation in the hope that ratepayers will better understand the price we and they pay for natural gas. Because Stargas, as with other utilities, neither earns a profit nor is exposed to a loss in the cost of natural gas, the BCUC approves our annual gas contracting plans, and each and every cost included in the determination of our commodity rates. Stargas, in collaboration with its energy consultant, Independent Energy Consultants, considers available options and seeks to find optimum strategies amongst available alternatives. Stargas understands that some, among the Silver Star community, question why it is that they do not have access to FortisBC Rate 1 available to customers outside the resort boundary. Whether due to volumes or the seasonal nature of consumption at the resort, Silver Star did not meet FortisBC's required metrics so that, Stargas investors did what FortisBC would not, funded Stargas knowing that Silver Star home and business owners would, now over 16 years, enjoy significant savings with natural gas replacing propane. Stargas does have the option of purchasing gas from FortisBC under its Rate 5. A propane user can compare his/her propane cost to our cost (currently $11.05 per gigajoule) by mutliplying his per liter cost by 39.4 - for example, a propane user paying 65 cents per liter would have an equivalent cost of $25.61 per gigajoule.


In its fiscal year ended May 31, 2017 Stargas paid $130,283 for its supply of natural gas; had it purchased under FortisBC rate 5, its cost would have been $116,245 and $14,038 would have been saved (30 cents per GJ). However, in the prior two years, where Stargas purchases had a cost of $67,995 and $108,063, significant savings were realized as under rate 5 gas would have cost $107,164 and $166,573 so that in those years Stargas saved ratepayers $1.61 and 99 cents per gjgajoule. 

           

 


Stargas filed an application with the BCUC to vary and extend its current gas contracting plan seeking approval to lock in prices on portions of its winter deliveries for the following two fiscal years. In doing so Stargas would move away for 100% variable pricing by adding fixed price gas. Stargas believes that doing so offers meaningful protection against price increases with only modest exposure to decreases below the price targets it seeking. On March 6th, 2017, BCUC Order E-5-17 the Stargas Application was accepted as filed.


Stargas notes that natural gas markets complex and ever changing and makes no representation that the savings achieved in 2016 & 2015 indicative of future performance.



Delivery Rate: The BCUC issued Order-59-17 on April 27th, 2017 that set the Stargas delivery rate at $5.77 per gjgajoule - a $1.61 reduction from the $7.38 charged by Stargas to October 31, 2016 and a $1.16 reduction from the interim rate charged from November 1st, 2016 to March 31, 2016. Ratepayers will have a credit applied to the May billing reflecting the reduction from $6.93 to $5.77 for consumption in the period from November 1st, 2016 to March 31, 2017. 

 

Basic charges: Each customer is charged a fixed monthly amount to contribute to Stargas fixed costs of operations. Three rates are applicable -$15 monthly for residential customers, $25 for small commercial customers (included in that category are residences made available for short-term third party rentals) and $100 monthly for large commercial customers. 


We at Stargas want to assure you that we’d welcome your questions on our rates and suggest, that if you’d like to have further detail that we’d provide answers to your questions. Please contact us initially by email at This email address is being protected from spambots. You need JavaScript enabled to view it. and we’ll respond either by email or by telephone (if your number provided).